Privacy Policy

The ONE Group Hospitality, Inc.

Privacy, Data Protection, & Cookies Policy


The ONE Group Hospitality, Inc. (“The ONE Group”) is a global leader in the hospitality industry that respects the privacy of the users of our website. We are committed to protecting your personal information. This privacy policy (“Policy”) describes how we collect, use, and share personal information on our website (, the websites of our subsidiaries and affiliates, the websites of our restaurants (such as, and any other related websites (collectively, “the Site”).

Please read this Policy carefully before using our Site. By using our Site, you agree to our collection, use, and sharing of your personal information as described in this Policy.

Information that We Collect

When using our Site, we may collect personal information, which is information that identifies you as an individual or relates to you as an identifiable individual. Personal information may include, but is not limited to, your first and last name, home or business address, email address, and telephone number. We collect the following types of information:

Information Provided by You

The ONE Group collects personal information from you when you use our Site. While we do not require you to provide personal information in order to navigate our Site, we must collect certain personal information, including payment information, if you choose to use certain functions on our Site, such as registering for an account, making a reservation, purchasing a gift card, signing up for email updates, or using our contact form.

Device and Usage Information

We may automatically collect the information about your use of our Site, such as the type of device you use to browse our Site, including the operating system or the browser version; the IP address of your device and related information about that IP address, such as the domain, internet provider, and general geographic location; your browsing history on our Site, such as what pages you view, how long you stay, and how often you come back; and how you searched for our Site and from which website you came to our Site from.

Cookies and Other Tracking Technologies

Like most websites, we sometimes place small data files called cookies on your device to make this Site work properly and for the further purposes set out below.

A cookie is a small text file that our Site saves on your computer when you visit the Site. It enables the Site to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the Site or browse from one page to another. Cookies may also be used for online behavioral target advertising and to show ads that may be relevant to something that you may have searched for on our Site in the past. The following types of cookies may be used on our Site:

First-Party Cookies: We may place our own first-party cookies based on the pages that you visit on our Site.

Third-Party Cookies: Third-party cookies may also be placed by others when you visit our Site.

Session Cookies: We may use session cookies to make it easier for you to navigate our Site. A session ID cookie expires when you close your browser.

Persistent Cookies: We may also use persistent cookies that remain on your hard drive for an extended period of time, and which can be used to store a password or track and target the interests of users navigating the Site.

Our uses of cookies include, but are not limited to, the following purposes:

User input cookies (session-id) such as first party cookies to keep track of the user’s input when filling online forms, shopping carts, etc., for the duration of a session or persistent cookies limited to a few hours in some cases;

Authentication cookies, to identify the user once he has logged in, for the duration of a session;

User centric security cookies, used to detect authentication abuses, for a limited persistent duration;

Multimedia content player cookies, used to store technical data to play back video or audio content, for the duration of a session;

Load balancing cookies, for the duration of session;

User interface customization cookies such as language or font preferences, for the duration of a session (or slightly longer); and

Third party social plug in content sharing cookies, for logged in members of a social network.

Enabling cookies will provide you with a better browsing experience. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit our Site and some services and functionalities may not work.

We may also use other website tracking technologies to identify you and keep track of your preferences, prevent fraudulent activity or improve Site security, assess the performance of the Site, deliver content to you based on your interests on our Site and third-party websites, and engage in other activities as permitted by law.

For our users who are subject to the European Union’s ePrivacy Directive, we will ask for your consent to most cookies and similar website tracking technologies (e.g., web beacons, Flash cookies, etc.) before the Site starts to use them. When you access our Site from within the European Union, we display a banner to explain how we use cookies on our Site so that you can exercise control over our use of cookies. The banner appears until you click “I agree” or “I disagree”. If you agree, we will place a persistent cookie on your browser for recordkeeping purposes and to log your consent.

Aggregate Information

We may compile statistical or aggregated information from our Site users. Although this information may be derived from your personal information, this information no longer directly identifies you or any specific person. For example, we may aggregate personal information to calculate the percentage of users in a particular postal code.

Third Party Data Collection

Some content or applications on the Site may be provided by third parties, such as the reservations feature provided through OpenTable. Our Site also includes social media features, such as the Facebook “Like” button and other widgets, such as the “Share” button or interactive mini-programs provided by third parties. We also engage third-party service providers, including analytics companies and advertising providers, to assist us to provide you with our Site. These third parties may use cookies or other tracking technologies to collect information about you when you use our Site. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. Some of these third parties may provide you with ways to choose not to have your information collected or used for targeted advertising. For example, some of these companies are members of the Network Advertising Initiative (“NAI”), which provides a single location where you can opt out of receiving targeted ads from member companies. To opt out, please visit the NAI’s website at

Do Not Track

The Site is not currently configured to respond to Do Not Track signals sent by Internet browsers.

How We Use and Share Information

We use the personal information we collect to communicate with you, provide you with customer support, complete any transaction that you request from us, or provide you with information about our restaurants that may be of interest to you. We, including our third-party service providers, may also analyze your personal information to identify how to maintain and improve our Site.

We reserve the right to share information, including personal information, with third parties, as described below:

Service Providers: We may share personal information with service providers that help us perform Site functions and process your transactions.

Affiliates and Franchisees: We may share personal information with a parent company, franchisees, subsidiaries, joint ventures, or other companies under common control with us.

Corporate Structure: We may share personal information in connection with a merger, acquisition, consolidation, change of control, or sale of all or a portion of our assets or if we undergo bankruptcy or liquidation.

To Prevent Harm: We may share personal information if we believe it is necessary in order to detect, investigate, prevent, or take action against illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person.

As Required by Law: We will share personal information when we are legally required to do so, such as in response to court orders or legal process, to exercise our legal rights, to defend against legal claims or demands, or to comply with the requirements of any mandatory applicable law.

With Your Consent: We may request your permission to share your personal information for a specific purpose. We will notify you and request consent before you provide the personal information or before the personal information you have already provided is shared for such purpose.


The security of your personal information is important to us. We maintain reasonable physical, technical, and administrative security measures to protect and limit access to your personal information. However, please keep in mind that no method of transmission over the Internet or electronic storage technology is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Links to Other Websites

The Site may contain links to third party websites that are not owned or controlled by The ONE Group. We have no control over the content, privacy policies, or practices of any third party website. You are subject to the policies of those third party websites where applicable. We encourage you to review the privacy policies of these third party websites before you disclose your personal information.

Children’s Privacy

Our Site is not intended for use by children. We do not knowingly collect personal information from children under the age of 18 years. If we become aware that a child under 18 has provided us with personal information, we take immediate steps to delete such personal information.

Applicable Law

This Site is controlled, operated, and administered by The ONE Group (a data controller) from its offices within the United States. If you are accessing this Site from a location outside the U.S., you hereby agree that your use of this Site and our collection and use of your personal information is subject to this Policy. By using the Site or submitting your personal information, you consent to the transfer of your personal information to the U.S. where the protection to your personal information may be different from the country in which you reside.

Updates to this Policy

We reserve the right to modify this Policy at any time, so please return to this Site and review this Policy frequently. If we decide to make material changes to this Policy, we will post those changes to this Site in a manner that we deem is appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we share it. Any modifications to this Policy will go into immediate effect after they have been posted. You agree to these future updates by continuing to use our Site after they have been posted.

Contact Us

If you have any questions about this Policy or have specific requests relating to your personal information subject to this Policy, please contact us at: